Dubstore FAQ

Here is some helpful information about shopping with us at ARIWA DUBSTORE:

  1. What methods of payment do you accept?
    We accept payment by Paypal (most credit cards can be used on paypal without a paypla account).Please contact us if youhave any questions, we will be happy to help you in the process.
  2. How do I know if ordering online is secure?
    All of our online payments are processed securely through Paypal. We do not hold sensitive payment details on this website in any form, and any data of this nature is securely encrypted to prevent malicious interception. This is an Internet-wide standard security process is known as SSL (Secure Sockets Layer). You can tell when you are on a secure page because the URL in the address bar changes from being http:// to https://. You will also see a padlock symbol or an unbroken key in the bottom bar of your browser. With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.
  3. How much is postage?
    We base the shipping charge on the weight of the package. You can view the shipping charge for your order at any time by clicking “cart” and then clicking “proceed to checkout”. We ship via Royal Mail and Airmail (Post Office). All shipments are automatically insured at no charge to you, and we guarantee delivery.
  4. Can I place an order over the phone?
    Yes, you can order on the phone on +44 208 653 7744. We can take phone enquiries on the same number.
  5. How Do I Know Which Items Are In Stock?
    The website is linked to our inventory computer. If the item is listed on the website, then it is in stock. If you can not find the item on the website, then the item is not in stock.
  6. VAT
    Vat calculated @ 20.00% is included on all UK & European Community transactions.
  7. Security
    All transactions are SSL encrypted via Paypal. We also encrypt your name, address, phone number and E-mail address whenever they are submitted or accessed.
  8. Privacy
    Your name, address, phone number and E-mail address are kept PRIVATE (we do not share or sell our customer database).
  9. Returns/Refunds
    In the event of any items supplied by us being damaged or defective, it should be returned for inspection within 14 days of delivery and we will replace it with another copy or refund the purchase price and any postage charges, depending on stock availability and/or individual preference. Items returned must be returned in suitable packaging in the same manner it was posted to you. Claims for refunds against damaged items in the post will only be considered if the item has been returned in its original packing for inspection for proof of damage by the Royal Mail. Replacement of goods which are unwanted or ordered in error will be at the discretion of ARIWA DUBSTORE and if accepted will require return of the original items at your cost and in perfect condition before a refund can be issued. Reunds will be in the form of a Credit Note or Code which can be used at ARIWA DUBSTORE.
  10. Contact
    Please contact us immediately quoting your order number if you have a problem with your order.
    ARIWA DUBSTORE 34 Whitehorse Lane London SE25 6RE UK – Phone: +44 208 653 7744 – Email: ariwastudios@aol.com